What is an eStatement?
eStatements, or electronic statements, are a feature of Cape Cod Five Business Electronic Banking services which allows you to access your eligible account statements online. eStatements offer the following benefits:
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Safe. Keep your personal information secure. Secure Sign On helps us protect your valuable information including online statements.
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Easy to Access Anywhere. Online statements are delivered faster than those sent through the mail. An e-mail is sent to you when a new statement is available.
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Environmentally friendly. Online statements can be saved to your computer and printed only when needed. Gone are the files, drawers, and boxes filled with bank statements.
How do I begin receiving Cape Cod Five eStatements?
eStatements are only available for customers through Business Electronic Banking. If you are not currently enrolled for Business Electronic Banking, please contact our Customer Service Center at 888-225-4636 and ask for the Bank's Cash Management Department or visit www.capecodfive.com for more information. If you are already enrolled for Business Electronic Banking, and you are entitled with "Administrator" capabilities, logon to your account and then follow these steps:
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Click on the "Statements" link located under the "Reports" tab.
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On the initial Account Selection page, click on the "Statement Preferences" link.
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Set your statement preferences for each eligible account by selecting the check box next to each account number to start receiving eStatements, then click on the "Submit" button at the bottom of the page.
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On the next page, click on the "I Agree" button at the bottom of the page to acknowledge that you agree to the terms of our Statement Service Agreement and Disclosure.
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A page will display confirming your enrollment for eStatements for the eligible accounts you specified.
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You will then click on the "Statements" link which will show all eligible accounts and their available statements.
Users without administrative rights will be able to view eStatements for only those accounts for which they are entitled. Depending upon the timing of your current statement cycle, your next statement will be available online. If you enroll for eStatements on the date your statement is produced, you will receive your current statement in the traditional paper format but any subsequent statements will be delivered electronically.
How much do eStatements cost?
eStatements are free and part of the services provided to you via Cape Cod Five Business Electronic Banking!
What accounts are eligible for eStatements?
Checking, savings, certificate of deposit, and money market accounts are all eligible for eStatement delivery. You will not be able to receive eStatements for Analysis Accounts.
How do I view my Cape Cod Five eStatements? Do I need any special software?
You may view your statements electronically for all eligible accounts when they become available by logging onto your Business Electronic Banking account. Simply click on the "Statements" link under the "Reports" tab and select the statement for the appropriate account. You can view, print or download copies of your eStatements. You do not need any special software to view your eStatements other than what you use for accessing Business Electronic Banking. However, in order to download or print copies of your eStatements you must have Adobe® Reader®, or any other software program capable of displaying PDF files, installed on your computer. The software is available for downloading at www.adobe.com. We do recommend temporarily disabling any pop-up blockers enabled on your web browser.
How do I print my eStatement? How do I download a copy to my computer?
While viewing your eStatement, click on the "PDF" link displayed in the menu at the top of the statement window. A new window will launch displaying your eStatement in PDF format. From here you will be able to download a copy to your computer or print a copy for filing purposes. In order to download or print a copy of your eStatement, you must have Adobe® Reader®, or any other software program capable of displaying PDF files, installed on your computer.
Will I receive notification when my eStatements are ready for viewing?
Each statement cycle you will receive a notification from us via the Secure Message Center within your Business Electronic Banking account. You may also choose to set up your Notification Alerts to be sent to an external email address. If you choose to receive alerts in this manner, an email from the Cape Cod Five email address estatements@capecodfive.com will be sent announcing that your statement is ready for viewing. Simply logon to Business Electronic Banking and select the "Statements" link under the "Reports" tab to view your statement. Should your email address change, please update your Business Electronic Banking email address under the "Administration" tab by clicking on "Self Administration." You will then click on "Personal Preferences" to update your email address information.
Is my eStatement information secure?
To provide a high level of security, Cape Cod Five does not send statement information through email. Instead, you access your statement information when you wish via Cape Cod Five Business Electronic Banking, which uses the most secure means available to keep your information safe.
What if my email address changes?
If your email address changes, sign onto Business Electronic Banking, click on the "Administration" tab, click on the "Self Administration" link and then click on "Personal Preferences" to update your email information. For questions regarding this maintenance process, you may also contact our Customer Service Center at 888-225-4636 and ask for the Bank's Cash Management Department.
What if I change my mind and want to go back to paper statements?
If you are entitled with "Administrator" capabilities, you may change your statement preferences any time by logging onto Business Electronic Banking, clicking on the "Statements" link under the "Reports" tab, clicking on "Statement Preferences" link then deselecting the check box for electronic delivery for the eligible account(s) specified. All other users entitled to view eStatements for said account(s) will also no longer have access to eStatements. If you change an account's statement delivery method back to "paper", you will lose access to any statements previously delivered online. You may want to save your online statements before making this change.
How long will statements be available online?
Upon enrollment we will begin to deliver eStatements to you immediately on your next statement date. History will accrue and up to 18 months worth of electronic statements will be retained for viewing, printing or downloading. Paper copies of older statements may be requested by calling our Customer Service Center at 888-225-4636 or by emailing us using the Secure Message Center service within Business Electronic Banking. If you change an account's statement delivery method back to "paper", you will lose access to any statements previously delivered online. You may want to save your online statements before making this change.
Will I continue to receive paper statements once I enroll for Cape Cod Five eStatements?
No, once you complete the enrollment process for eStatements, paper statements are no longer produced for your account(s). However, based on when you sign up for eStatements, you may receive a paper statement and an electronic statement within the same month.
Will I be able to view my check images?
Yes, check numbers within your eStatement will be hyperlinked and you will be able to view both the front and back of your check images.
Will my employees see eStatements for ALL of the accounts I setup?
No. Your employees or anyone else authorized to use Business Electronic Banking will only be able to view eStatements on the accounts for which they are entitled. You control what your employees are able to access.
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