Business Banking

Q. How do I enroll in Business Electronic Banking (BEB)?
A. Contact Cash Management at Cape Cod Five, or call the Bank's Customer Service Center during normal business hours: toll-free at 1-888-225-4636

Q. How far back does the account history go in BEB?
A. Your account history begins accumulating when you are enrolled in BEB. There is a maximum of 45 days of account history with check images.

Q. How do I have accounts or loans added to or removed from BEB?
A. You can click on "Customer Support, Contact Us" and send us a secure message. You can also visit any of our branches and one of our bank representatives will submit your request.

Q. I have more than one business, can I include them all in just one login for BEB?
A. Yes, you can have access to multiple companies within a single BEB access and even perform ACH origination from them. However, you may only pay bills from one account. Contact Cash Management at Cape Cod Five, or call the Bank's Customer Service Center during normal business hours: toll-free at 1-888-225-4636.

Q. Can I give my accountant access to my accounts, without giving them the ability to perform transactions?
A. Yes, click "Administration, Add User" to setup individuals with their own unique login. You decide who sees which account, who can submit or who can approve any transaction.

Q. Can I pay my employees with direct deposit?
A. Yes, sign up for BEB with ACH payment services and give your employees the added benefit of direct deposit. Plus, with direct deposit, your employees are eligible for a Checking Account with no monthly maintenance fee.

Q. Can I pay my Taxes using BEB?
A. You need to have ACH payments included in your BEB profile. From there you can pay Federal taxes, as well as taxes to any state. Once your enrollment in http://www.eftps.gov Web site has been confirmed, you can setup to pay your Federal Taxes on BEB. You may also need to enroll with the states as well.

Q. Can I transfer money both in and out of my Cape Cod Five accounts to other financial institutions?
A. Yes, you can with our ACH Payment Service through BEB. Once enrolled in this service, just click on the ACH Payment option from the menu. Contact Cash Management at Cape Cod Five, or call the Bank's Customer Service Center during normal business hours: toll-free at 1-888-225-4636.

Q. How do I change the services I'm currently enrolled for?
A. You can click on "Customer Support, Contact Us" and send us a secure message. You can also visit any of our branches and one of our bank representatives will submit your request.

Q. What types of file exports does BEB support?
A. We support the following types of downloads: CSV (comma separated value), BAI, QuickBooks, and Quicken. Quicken download options are .qif (versions 2004 and earlier) and WebConnect (version 2005 only). If you have any technical questions, please contact the the Bank's Customer Service Center at any time toll-free at 1-888-225-4636.

Q. What kind of ongoing support can I expect?
A. 24 x 7 personal support is available by calling 888-225-4636. Use the "Help" icon at the bottom of each Online Banking page. Communicate with us over the private, secure email within Cape Cod Five Online.

Q. Can I be assured that my account information is secure?
A. Yes. The bank employs the same high level of encryption and privacy technology used by the federal government and America's financial industry. Technically speaking, it is known as RSA public-key cryptography.