Personal Banking

• What is an eStatement?
• How do I begin receiving Cape Cod Five eStatements?
• How much do eStatements cost?
• What accounts are eligible for eStatements?
• How do I view my Cape Cod Five eStatements?  Do I need any special software?
• How do I print my eStatement?  How do I download a copy to my computer?
• Will I receive notification when my eStatements are ready for viewing?
• Is my statement information secure?
• What if my email address changes?
• What if I change my mind and want to go back to paper statements?
• How long will statements be available online?
• Will I continue to receive paper statements once I enroll for Cape Cod Five eStatements?
• Will I be able to view my check images?

What is an eStatement?
eStatements, or electronic statements, are a feature of Cape Cod Five Online banking services which allows you to access your eligible account statements online.  eStatements offer the following benefits:

• Safe. Keep your personal information secure. Secure Sign On helps us protect your valuable information including online statements.
• Easy to Access Anywhere. Online statements are delivered faster than those sent through the mail. An email is sent to you when a new statement is available.
• Environmentally friendly. Online statements can be saved to your computer and printed only when needed. Gone are the files, drawers, and boxes filled with bank statements.

How do I begin receiving Cape Cod Five eStatements?
eStatements are only available for customers through Cape Cod Five Online.  If you are not currently enrolled for Cape Cod Five Online, visit www.capecodfive.com and click on "eBanking" under the "Personal Banking" tab.  Then, click on "Enroll for Online eBanking" to sign up.  If you are already enrolled for Cape Cod Five Online, logon to your online account and then follow these steps:

1. Click on the "Statements" button located on the left hand side of the page.
2. The first page describes the benefits of eStatements and other important information.  Click "Continue."
3. On the next page, set your statement preferences for each eligible account by selecting "Online" from the drop down menu to start receiving eStatements.
4. Click on the check box to acknowledge that you agree to the terms of our Statement Service Agreement and Disclosure.
5. Click "Submit."

You will then be directed to the Statements page showing all eligible accounts and their available statements.  Depending on the timing of your current statement cycle, your next statement will be available online.  If you enroll for eStatements on the date your statement is produced, you will receive your current statement in the traditional paper format but any subsequent statements will be delivered electronically.

How much do eStatements cost?
eStatements are free and part of the services provided to you via Cape Cod Five Online Banking!

What accounts are eligible for eStatements?
Checking, savings, certificate of deposit, and money market accounts are all eligible for eStatement delivery.

How do I view my Cape Cod Five eStatements?  Do I need any special software?
You may view your statements electronically for all eligible accounts when they become available by logging onto your Cape Cod Five Online account.  Simply click on the "Statements" link on the left hand side of the page and select the statement for the appropriate account.  You can view, print or download copies of your eStatements.  You do not need any special software to view your eStatements other than what you use for accessing Cape Cod Five Online.  However, in order to download or print copies of your eStatements you must have Adobe® Reader®, or any other software program capable of displaying PDF files, installed on your computer.  The software is available for downloading at www.adobe.com.  We do recommend temporarily disabling any pop-up blockers enabled on your web browser.

How do I print my eStatement?  How do I download a copy to my computer?
While viewing your eStatement, click on the "PDF" link displayed in the menu at the top of the statement window.  A new window will launch displaying your eStatement in PDF format.  From here you will be able to download a copy to your computer or print a copy for filing purposes.  In order to download or print a copy of your eStatement, you must have Adobe® Reader®, or any other software program capable of displaying PDF files, installed on your computer.

Will I receive notification when my eStatements are ready for viewing?
Each statement cycle you will receive an email from the Cape Cod Five email address estatements@capecodfive.com announcing that your statement is ready for viewing.  Simply logon to Cape Cod Five Online and select the "Statement" hyperlink on the left hand side of the page to view your statement.  Should your email address change, please update your Cape Cod Five Online email address under the "Customer Service" tab by clicking on "Change email address."  You may also contact our Customer Service Center at 888-225-4636.  Please note that if we are unable to successfully deliver our eStatement notifications to you for two months in a row, your eStatements will be disabled and we will resume delivery of paper statements.

Is my eStatement information secure?
To provide a high level of security, Cape Cod Five does not send statement information through email.  Instead, you access your statement information when you wish via Cape Cod Five Online, which uses the most secure means available to keep your information safe.

What if my email address changes?
If your email address changes, logon to Cape Cod Five Online, click on the "Customer Service" tab, click on the "Change email address" link and update your information.  You may also contact our Customer Service Center at 888-225-4636.

What if I change my mind and want to go back to paper statements?
You may change your statement preferences any time by logging onto Cape Cod Five Online, clicking on the "Customer Service" tab, clicking on "Change statement delivery method" then selecting the appropriate delivery method for the eligible account(s) specified.  If you change an account's statement delivery method back to "paper", you will lose access to any statements previously delivered online. You may want to save your online statements before making this change.

How long will statements be available online?
Upon enrollment we will begin to deliver eStatements to you immediately on your next statement date.  Up to 18 months of eStatements history will be retained for viewing, printing or downloading.  Paper copies of older statements may be requested by calling our Customer Service Center at 888-225-4636 or by emailing us using the Secure Message Center service within Cape Cod Five Online (fees will apply).  If you change an account's statement delivery method back to "paper", you will lose access to any statements previously delivered online. You may want to save your online statements before making this change.

Will I continue to receive paper statements once I enroll for Cape Cod Five eStatements?
No, once you complete the enrollment process for eStatements, paper statements are no longer produced for your account(s).  However, based on when you sign up for eStatements, you may receive a paper statement and an electronic statement within the same month.

Will I be able to view my check images?
Yes, check numbers within your eStatement will be hyperlinked and you will be able to view both the front and back of your check images.