Update as of Monday, March 16, 2020
Good afternoon,
By now you are all aware that we are in an accelerated stage in preparing for the spread of the novel coronavirus (COVID-19). In an effort to protect our teams in the Banking Centers, as well as our customers and communities, we adapted our operations to allow Banking Center transactions to occur only through drive-ups and have closed all lobbies to the public. We adjusted all customer and client meetings to be held digitally.
In the back-office, our intention is that we are moving to a fully remote work environment. Many of our teams have already moved to a work from home (“WFH”) model, and we are accelerating preparations for all teams to be remote over the next few days. All employees who can work from home must do so moving forward.
Town Hall Meeting – Tomorrow at 4:00 p.m.
We will hold a Town Hall Meeting tomorrow afternoon at 4:00 p.m. An Everbridge will be sent out with a link so that all employees can join, even if they are remote and do not have access to the network.
COVID-19 Customer and Employee Feedback, Comments, Suggestions – New Reporting Tool
In order to centralize all comments, suggestions and questions from employees and customers arising from the coronavirus pandemic, please use the new link shared in the Hub. The link is accessible only on the network. If you are off the network, please continue to email the Preparedness Group. We will utilize this tool to adapt our preparedness planning and help craft communications to employees and customers to address their and your concerns.
Technology to Help Stay Connected with Internal Teams – Additional Video Conferencing Capabilities Coming Soon
In order to facilitate meetings with different groups around the Bank, we will be rolling out Teams. This will allow internal meetings to be set up quickly and easily, with audio and video optionality, as well as document and screen sharing capabilities. Employees must be on the network to access Teams. More information will be shared in the next day or two about this.
Dress Guidelines Updated – Casual Dress including Jeans
All employees who will be working onsite are invited to adopt a more casual dress during this period, including professional looking jeans and Cape Cod 5 team gear. And of course, in your homes, your attire is at your discretion, but just be mindful that you may be participating in video conference calls! :)
HQ5 Fitness Center and Café - closing as of Tuesday, March 17
The Fitness Center and Work Café will be closed as of Tuesday, March 17 until further notice.
Thank you all for being so quick and willing to adapt in this environment, and for your commitment to supporting and serving our customers, communities and each other. Our top priority is the health and well-being of all of you, your loved ones and our fellow community members. These are unprecedented times, and please always remember: we are in this together.
Update as of Sunday, March 15, 2020
Good evening, Cape Cod 5 team,
The first case of coronavirus (COVID-19) was confirmed in our region yesterday. National, state and local government and health officials continue to strengthen mandated and recommended measures to slow the spread of the virus. Cape Cod 5 remains committed to serving the needs of our customers while protecting the health and well-being of all employees, customers and community members. We will be modifying our operations in adherence to our commitment to upholding Responsible Business Practices in order to help combat the spread of coronavirus.
Banking Centers and Lending & Wealth Management Offices
Beginning Monday, March 16, Cape Cod 5 Banking Centers will provide Banking Center transactions only through the drive-ups. All Banking Center lobbies will remain closed to the public. Banking Centers without drive-ups will be closed until further notice. Customers may also utilize Online and Mobile Banking, the CSC, and ATMs. All Lending & Wealth Management Offices will be closed to customers. Relationship team members with offices in Banking Centers that are closed should work from home. All meetings with customers MUST be held via phone call or web conference. Banking Services leadership and managers have spoken with all affected employees in order to redeploy available colleagues to other areas of the Bank where additional help is needed.
Back Office Operations
All back-office operations will continue as normal with dispersal of teams, as discussed on Friday. Non customer-facing employees should report to the location they had discussed with their manager. If your ability to work to work has changed due to school closures, please contact your manager immediately.
Email to Customers
We will be emailing customers the message at the bottom of the page regarding this update to operations.
Additional Preparedness Measures
The Preparedness Group and support teams across the Bank continue to work quickly with each area of the Bank to ensure the continuation of all operations, while recognizing and supporting the individual needs of each employee during this difficult time.
We will continue to update you as often as we can. In the meantime, please reach out to [email protected] with questions or concerns.
Thank you all for your partnership as we work together to navigate these challenges and help one another, our customers and communities.
Customer Email
Subject: Important Update: Cape Cod 5 Banking Centers – Lobbies Closed Temporarily/Drive-Ups Open as Part of Coronavirus Preparedness & Response Efforts/Additional Resources
Headline: Cape Cod 5 Banking Centers – Lobbies Closed Temporarily/Drive-Ups Open as Part of Coronavirus Preparedness & Response Efforts
As we mentioned in our communication to you on Friday, March 6, Cape Cod 5 is closely monitoring the rapidly developing and unprecedented circumstances surrounding coronavirus (COVID-19), while evolving our response plans to ensure continuity of service as the situation progresses. We remain focused on supporting our customers and community members through this time of uncertainty in a manner that is prudent and safe for all. At this time, we are taking additional measures based on new information and guidance from the Centers for Disease Control (CDC), recommendations provided by Governor Charlie Baker, and our unwavering commitment to the health and well-being of our customers, employees and community.
Effective tomorrow, Monday, March 16, all Cape Cod 5 Banking Centers will offer banking service through drive-ups, where they are available. All Banking Center lobbies will be temporarily closed to the public until further notice as a proactive measure to help mitigate the spread of illness. In addition, our online banking, mobile banking and ATMs are available for many banking functions.
For a full list of Banking Center locations and adjustments to operations, please click here.
Banking regulators have recognized the extraordinary nature of the pandemic and have envisioned the ability of banks to take actions of this nature.
Alternate Ways to Complete Financial Transactions
As a reminder, Cape Cod 5 offers several ways to bank digitally and engage with our team remotely. We are committed to serving as your trusted financial partner, especially during these times of uncertainty and volatility. Visit our website at the link below for alternative ways to complete financial transactions or connect with our team. As always, we’re here to help.
Additional Links to Reputable Resources
Based on your feedback, we have added additional local and state resources to our website at the link below. This includes information about COVID-19 from local healthcare providers as well as the guidance issued by Governor Baker to individuals and businesses.
In closing, we wanted to share that today, March 16, marks Cape Cod 5’s 165th birthday. In these extraordinary times the mission of the Bank is as true now as it was in 1855: to serve our customers, our employees and our community. Our proven resiliency and long-standing history and commitment to those we serve will continue to shine through as we all navigate through this together. As always, we are here for you – just as we have been for the last 165 years.
