The Latest Updates from Cape Cod 5

Thursday, June 4, 2020 – Update on Emerging Scams
Cape Cod 5 is committed to helping you keep your information safe in the wake of a growing number of new COVID-19 scams. Educate yourself on these emerging fraud schemes and the steps you can take to avoid them.
Malware Disguised as Excel Spreadsheets
Microsoft recently disclosedExcel Spreadsheet details on several massive COVID-19 themed phishing campaigns hackers are using to gain remote access to your PC and steal confidential information. Some of the fraudulent emails offer personal coronavirus testing or similar services, while many claim to be from Johns Hopkins University and have Excel documents attached with titles like “WHO COVID-19 SITUATION REPORT”, which claim to have statistics about the number of coronavirus deaths in the United States. If you open the Excel attachment and click on 'Enable Content', malware will download that allows cybercriminals to take over your computer. 
For more information on this scam, visit lifehacker.com.
COVID-19 scams targeting college students
Even though most college students are no longer on campus, scammers haven’t given up on trying to steal their personal information.
Financial Dept Fake EmailPhishing emails claiming to be from the “Financial Department” of universities are arriving in many student inboxes. The emails instruct recipients to click on a link that needs to be opened through a portal requiring a university login to get a message about their COVID-19 economic stimulus check. By clicking “log in,” they may be giving their user name, password or other confidential information to fraudsters, and potentially downloading malware onto their computer.
For more information on this scam, visit the FTC website.
Unemployment Insurance Fraud 
Unemployment insurance programs are being targeted by fraudsters, who are using personal information obtained from earlier data breaches to steal an individual’s identity and illegally receive the financial benefits. If you receive a letter from the Commonwealth of MA (or your state of residence) confirming enrollment in the unemployment insurance program but did not enroll in unemployment insurance, DO NOT IGNORE this. It is an indication that you are a victim of identity theft.  
For more information regarding this scam, please visit: https://www.mass.gov/info-details/report-unemployment-benefits-fraud.
Contact Tracing
The Commonwealth of Massachusetts has created a program to reach out to contacts of confirmed positive COVID-19 patients in a coordinated effort to help reduce the spread of the disease.  Of course, with every legitimate program there are sure to be scammers who are trying to use it as a chance to bait you into being defrauded. Below are some simple guidelines and tips of how to protect yourself:
  • Tracers will not ask you for money or information like your Social Security, bank account or credit card number. Anyone who does is a scammer.
  • Do not click on any hyperlinks texted or emailed to you from a supposed Contact Tracer. That is also a scam.  
For more information and guidance from the Federal Trade Commission, please visit: https://www.consumer.ftc.gov/blog/2020/05/covid-19-contact-tracing-text-message-scams.
Fake Products and Test Kits
Fake products are being advertised online, such as COVID-19 vaccinations (which currently don't exist) or test kits.
Free Credit Monitoring  
Great news! The three national credit reporting agencies are now providing free weekly access to monitor your credit report. This is a fantastic opportunity, whether you have a specific agenda in mind or you are just choosing to learn more about your financial health in a general. For more information and guidance from the Federal Trade Commission, please visit: https://www.consumer.ftc.gov/blog/2020/05/credit-reports-are-now-free-every-week.
 

Learn more about COVID-19 Scams

Friday, May 29, 2020 – Economic Impact Payments Update
The federal government began electronically disbursing Economic Impact Payments (EIP or “stimulus” payments) via the ACH network on Wednesday, April 15, 2020.
Eligible EIP recipients will receive their payment electronically via ACH, or will be mailed either a paper check or prepaid debit card over the next several weeks. For more information on the prepaid debit card method of receiving EIP payment, please visit: https://www.eipcard.com/faq
All information about the status of your payment, if you are eligible to receive a payment, how much you will receive, and how it will be delivered to you can be found on the IRS website at the following links. The US Treasury will be treating these payments as if they were tax refunds with all the accompanying rules.
IRS Economic Impact Payments
IRS “Get My Payment” Tool – Check the Status of your EIP 
IRS Non-Filers Payment Information
IRS EIP Frequently Asked Questions
In addition to the guidance provided by the IRS, Cape Cod 5 continues to assist our customers during these unprecedented circumstances by doing the following:
  • Cape Cod 5 announced on March 20 that it would not assess overdraft, uncollected funds and returned item fees on any overdrawn accounts and it will continue to do so until further notice.
  • EIP Payments deposited to closed accounts are returned in full to the IRS in accordance with ACH network rules.
Thursday, May 28, 2020 – Staying Connected While We're Apart
Staying Connected While We're Apart
As we all continue to practice safe social distancing, and the effects of the pandemic become more far-reaching, Cape Cod 5 continues to operate and navigate through these times with you – our customers – at the forefront of everything we do. With the announcement of the Massachusetts reopening plan, we know there are a lot of questions about what this means for local businesses, our economy and our residents.
While it’s impossible to have all the answers at this point, there is one thing that we know to be true and feel compelled to reinforce: as an essential service, Cape Cod 5 has been and will continue to remain open to serve you and your banking needs – just as we have from the start of the COVID-19 outbreak. 
The health and safety of our customers, employees and community members are always our top priority. And as a responsible business and corporate citizen, we are committed to doing everything we can to ensure that well-being – given the current guidance from government officials and medical experts. At the same time, our mission is the same and as strong as it has been since 1855: to serve our customers and communities.
Serving You Safely From a Distance
We look forward to the time when we once again invite customers into our Banking Center lobbies. We will only do this when we feel it is safe and prudent to do so, based on a number of external criteria. When we do, we will take a measured approach, and they might look and feel different than what we’re used to, and we will be sure to share updates with you as soon as they are available. Until then, thank you for allowing us to meet all of your banking needs more safely and effectively from the drive-up, over the phone, through a video call, or with our digital tools and services. 
Our team is also working tirelessly to continue to enhance our already robust online and mobile offerings. We recently rolled out business mobile check deposit and online account opening for businesses. Further, we are working on some additional new digital products and services that we’ll be sharing with you soon to make banking with us and engaging with us even more convenient.
Ways to Stay Connected and Engaged with Cape Cod 5
As we all ride this out together, we want to remind you of some ways to get in touch with us and stay engaged: 
  • Contact our Customer Service team by phone at 888.225.4636 or via email at [email protected].
  • Send us a message via our website using the Contact Us form at https://www.capecodfive.com/contact-us. As a reminder, email and website communications are not secure, so please do not include any personal information or account numbers.
  • Follow us on social media. While we remain socially distanced, we can still stay socially engaged. Updates are posted daily with relevant information, tips to safeguard your information from scams and ways to bank with us from your home or office.
  • Check our website for regular updates and news. All the latest information from Cape Cod 5 can be found at https://www.capecodfive.com/coronavirus.
  • View our digital Annual Report. We have published our 2019 and Q1 2020 results and accomplishments on our website and can be found at www.capecodfive.com/annualreport
On our end, we promise to continue to share updates with you regularly. While it is difficult to replace the experience of seeing each other in person, we feel that communicating often helps to bring us closer and reminds us that we’re in this together.
Please continue to be safe and be well. Thank you for trusting Cape Cod 5 with your financial needs. And remember, we are here for you and look forward to serving you, as always.
Sincerely,

Dorothy signature

 

 

Dorothy A. Savarese
Chair and CEO
Monday, May 4, 2020 – Cape Cod 5 Supports Local Businesses through SBA Paycheck Protection Program
Between both rounds of funding made available by the Treasury and the SBA, Cape Cod 5 has been able to secure funds for 2,065 businesses on Cape Cod, the Islands and in Southeastern Massachusetts
Since the U.S. Treasury and Small Business Administration (SBA) originally released the details of the Paycheck Protection Program (PPP), as part of the Coronavirus Aid, Relief and Economic Security (CARES) Act, Cape Cod 5 has assisted over 2,000 local businesses to obtain authorization of funds from the SBA, a number that represents 100% of the completed PPP applications that Cape Cod 5 has received to date. By the Bank’s estimates, this will help local businesses retain and continue to pay over 10,000 workers in our region.
As an Approved SBA Lender and a community bank committed to serving its customers and communities, the Bank started accepting loan requests and submitting them to the SBA on Friday, April 3 – the first day that initial funds became available as part of the program. Cape Cod 5’s investment in technology, leveraging of strategic partnerships, and focus on agile processes allowed it to quickly adapt to serve this emergent need. The Bank has since processed applications from a variety of business types and sizes, which are representative of the landscape of businesses in its market that drive the local economies. Illustrative of this, 60% of the approved loans that Cape Cod 5 has facilitated for funding are for loan amounts under $50,000, with SBA funding being obtained for loans as small as $600.
“We at Cape Cod 5 realize that our small businesses are the lifeblood of our economies on the Cape, Islands and in Southeastern Massachusetts,” said Dorothy Savarese, Chair & CEO of Cape Cod 5. “Many of them have been adversely affected by this pandemic in ways entirely beyond their control. This is why we felt it was our responsibility to participate in the Paycheck Protection Program, and work quickly and prudently to get much-needed funds in the hands of our local businesses.
“Our team has worked tirelessly – literally around the clock – throughout this entire process to ensure that we were able to assist as many of our customers as possible. And we will continue to stand as their trusted financial partner during these unprecedented circumstances, just as we have throughout the Bank’s 165 year history.”
Cape Cod 5 continues to receive PPP applications and work with its customers on completing the submission of required information in order to submit to the SBA and get funds earmarked for them, as long as the program is available and funded.
Thursday, April 23, 2020 – Economic Impact Payments (EIP or “stimulus” payments)
The federal government began electronically disbursing Economic Impact Payments (EIP or “stimulus” payments) via the ACH network on Wednesday, April 15, 2020. Payments are scheduled to be deposited via ACH every Wednesday for the next several weeks. Eligible EIP recipients who do not receive their payment electronically will be sent a paper check over the next several months.
All information about the status of your payment, if you are eligible to receive a payment, how much you will receive, and how it will be delivered to you can be found on the IRS website at the following links. The US Treasury will be treating these payments as if they were tax refunds with all the accompanying rules.
IRS Economic Impact Payments Landing Page:
https://www.irs.gov/coronavirus/economic-impact-payments 
 
IRS “Get My Payment” Tool – Check the Status of your EIP:
https://www.irs.gov/coronavirus/get-my-payment 
 
IRS Non-Filers Payment Information:
https://www.irs.gov/coronavirus/non-filers-enter-payment-info-here 
 
IRS EIP Frequently Asked Questions:
https://www.irs.gov/coronavirus/get-my-payment-frequently-asked-questions 
 
In addition to the guidance provided by the IRS, Cape Cod 5 continues to assist our customers during these unprecedented circumstances by doing the following:
  • Cape Cod 5 announced on March 20 that it would not assess overdraft, uncollected funds and returned item fees on any overdrawn accounts and it will continue to do so until further notice.
Tuesday, April 21, 2020 – FAQs related to mortgage payment options during COVID-19 pandemic
Q: Should I request mortgage payment modifications or deferral?
A: First, we recommend you assess your individual situation. If you can pay your mortgage, you should continue to make your regular monthly payments on time. Deferral and forbearance options are not right for everyone, and may not apply to all mortgages or borrowers. Also, they may create challenges down the road in making up payments, so it may be best to stay on your current schedule if you are able.
 
Q: Will Cape Cod 5 foreclose on my home if I miss a payment?
A: Cape Cod 5 has rarely encountered the need for foreclosure given our responsible lending practices and efforts to get each borrower into the right mortgage for them – and we expect that to remain true. At the same time, we realize that we are in unprecedented times resulting in unexpected financial difficulty for many. As we previously shared, the Bank has suspended all previously initiated foreclosures and evictions unrelated to COVID-19 for a 60 day period due to the pandemic. We will work with any borrower that is facing financial hardship to ensure they can avail themselves of the solution that best suits their needs.
 
Q: What options are available under the CARES Act?
A: Provisions set forth under the Coronavirus Aid, Relief and Economic Security (CARES) Act do not apply to everyone with a mortgage. The CARES Act allows homeowners with federally-backed loans to delay mortgage payments for up to a year. It is important to note that this is not loan forgiveness, and the payment obligations are expected to be met once the forbearance period is over – which could cause issues in the future when the payments come due. 
 
Q: What is the difference between deferral and forbearance?
A: A loan payment deferral is an agreement between a lender and a borrower that allows payments to be postponed temporarily and added to the end of the loan. With loan forbearance, payments may be skipped for a certain period of time, and a plan for the skipped payments will determine how they get made up in the future. Neither of these options are loan forgiveness.
 
Q: What can I do if I am having trouble making mortgage payments due to COVID-19?
A: Cape Cod 5 has been working with hundreds of its mortgage customers during this pandemic to identify appropriate arrangements given their individual circumstances, which includes availing themselves of payment modification options which depend on the type of mortgage and the particular situation. If you are finding that you temporarily cannot make your mortgage payment at this time, contact our team to discuss your options.
 
Q: Will my credit be impacted if I miss a payment or submit a mortgage payment late?
A: No, during this time, Cape Cod 5 will not report late or missed payments to credit agencies. Again, as your trusted financial partner, we encourage you to make your monthly payments on time if you are able to, and if you are encountering temporary difficulty making your payment, contact us regarding your situation.
Thursday, April 9, 2020 – A Message from our CEO
A message to our customers and community from our CEO Dorothy Savarese, including an announcement of a community challenge where Cape Cod 5 will match up to $100,000 in donations to local healthcare organizations.
Friday, March 27, 2020 – Cape Cod 5 Commits $500,000 to Support Local COVID-19 Relief Efforts
Pledge includes immediate philanthropic donations to local organizations, along with financial assistance for its customers and community members and other support measures
As part of its community commitment, in response to the unprecedented situation caused by the coronavirus pandemic, Cape Cod 5 announced today a commitment of $500,000 in philanthropic support to assist those affected by COVID-19 on Cape Cod, the Islands and in Southeastern Massachusetts. This is part of a multi-layered approach the Bank is employing to assist its customers, communities and employees during this time of uncertainty.
The $500,000 philanthropic commitment will go towards local relief efforts, half of which will be disbursed immediately with donations from its Foundation t o the following organizations:
  • A total of $125,000 disbursed from its Foundation among 12 local food pantries throughout all the communities the Bank serves to address food insecurity
  • $50,000 to the Needy Fund’s Cape & Islands Major Crisis Relief Fund 
  • $25,000 to the Community Foundation for Nantucket
  • $25,000 to Martha’s Vineyard Community Services
  • $25,000 to South Shore Community Action Council 
“At Cape Cod 5, we recognize the extraordinary nature of this pandemic, and the challenges and hardships it has caused for so many in our region,” said Dorothy Savarese, Chair and CEO of Cape Cod 5. “As a local business and corporate citizen, we are committed to assisting our neighbors in any way we can – and we challenge others do the same. These initial philanthropic donations, as well our community banking initiatives, are intended to help alleviate some of the most emergent and pressing issues facing members of our communities during this time.
“We also acknowledge that recovery may be prolonged, and feel it is prudent to take a measured approach to all of our efforts in order to do so in a sustainable way, with an objective towards supporting those things that will be important to the long-term economic recovery of our region,” continued Savarese. “This is why we have made a number of modifications and accommodations to our products and services, and will also be introducing new loan programs designed to assist consumers and businesses who are experiencing financial stress caused by the pandemic.”
Assistance for Personal Customers
Cape Cod 5 also announced enhancements to its deposit and loan products to better serve customers and provide relief:
  • Waiver of overdraft and uncollected funds fees for an initial 30-day period
  • Waiver of CD early withdrawal penalties on CDs on withdrawals of up to $20,000 for an initial 30-day period
  • Increased consumer mobile deposit limits 
  • Allowance for temporary deferral of mortgage payments, based on need and request
  • Suspension of foreclosures and evictions for 60 days
Assistance for Business Customers
The following accommodations are available for business customers:
  • Modifications for loan repayment relief, including interest-only payments, based on need and request
  • Flexibility to increase remote and mobile deposit limits, based on request
  • Waiver of overdraft and uncollected funds fees for an initial 30-day period
  • Waiver of CD early withdrawal penalties on business CDs on withdrawals of up to $20,000 for an initial 30-day period
Accommodations for Employees
  • Implemented a temporary pay adjustment for retail and other staff working in a physical location to serve customers during this time
  • Reduced potential exposure by practicing safe social distancing at all locations
  • Made arrangements for its operational staff to work from home
  • Increased frequency and enhanced protocols for cleaning at all locations
This announcement comes as part of Cape Cod 5’s ongoing efforts to provide support and relief as COVID-19 affects more local residents and businesses, while also adapting the way it serves customers in order to protect the health and safety of all. Last week Cape Cod 5 was one of the first banks in Massachusetts to redirect its customers to serve them more safely from its drive-ups, temporarily closing its Banking Center lobbies as a proactive measure to mitigate the spread of illness. 
Thursday, March 26, 2020 – Providing Support & Relief During Times of Uncertainty
We understand that times like these can be challenging, and we want you to know that Cape Cod 5 is here to help you navigate through financial stress caused by the COVID-19 pandemic. We also recognize that each customer's situation is unique. Should you be encountering temporary difficulty making your mortgage payment at this time, please reach out to us.
Cape Cod 5 rarely encounters the need to engage in foreclosures because we work hard to undertake lending responsibly so we get borrowers into a loan that they can repay. However, given recent events, we will be suspending any foreclosures and evictions for 60 days.
We are here for you. 
As always, as your trusted financial partner, we are here to answer any questions you may have during this time of uncertainty. If you have been impacted by coronavirus and need assistance, contact us at [email protected] or 888.225.4636. Our team is ready to help you.
Sincerely,

Dorothy signature

 

 

Dorothy A. Savarese
Chair and CEO
Wednesday, March 25, 2020 – Resources & Support for Your Business
At Cape Cod 5, we realize local businesses are vital to our economy. As your trusted financial partner, we want you to know that we are here to support you and your business, especially during this challenging and unsettling time.
Below you will find a list of measures that Cape Cod 5 has taken to provide relief and support for our business customers during this time, along with some additional resources you may find helpful.
Accommodations & Relief for Business Customers
  • Modifications for loan repayment relief, including interest-only payments, based on need*
  • Flexibility to increase remote and mobile deposit limits*
  • All overdraft & uncollected funds fees will be waived**
  • CD early withdrawal penalties will be waived on CD withdrawals of up to $20,000**
*Contact us at the email or phone number below to request a modification
**Effective Friday, March 20, 2020 for an initial 30-day period 
 
Local, State & Federal Resources
  • The U.S. Small Business Administration (SBA) has made Economic Injury Disaster Loans (EIDL) available to eligible businesses and non-profits of any size that were previously profitable and were adversely impacted by the COVID-19 outbreak. More information and an online application can be found at https://disasterloan.sba.gov/ela
  • Southeastern Economic Development Corporation (SEED) provides resources for small business owners that can be found at https://www.seedcorp.com/
  • Coastal Community Capital is another great local resource supporting Massachusetts businesses. Details on their offerings can be found at https://www.coastalcommunitycapital.org
  • There is expected to be additional assistance made available from the stimulus bill anticipated from Congress. We will provide information once it becomes available. 
We are here for you.
As always, as your trusted financial partner, we are here to answer any questions you may have or provide assistance. Contact your Loan Officer or our Customer Service team at [email protected] or 888.225.4636. Our team is ready to help you navigate through this, and we’re as committed as ever to supporting you and your financial needs.
Thank you for the trust you have placed in Cape Cod 5.
Sincerely,

Dorothy signature

 

 

Dorothy A. Savarese
Chair and CEO
Monday, March 23, 2020 – Cape Cod 5 is Designated an Essential Service
Cape Cod 5, as a financial institution, is designated an essential service and will continue to serve our customers during the period of the Massachusetts stay-at-home advisory.
As a reminder, banking services may be conducted with us through a drive-up, at an ATM, via online and mobile banking or by calling us at 888-225-4636.
There are many alternatives to in-person banking, including:
  • Our Online and Mobile Banking services are available 24 hours a day, 7 days a week, allowing both consumers and businesses to perform many banking transactions from your home or office location, including depositing checks, moving money between accounts at Cape Cod 5 and/or another financial institution, checking your balance, reviewing account activity, paying bills and more.
  • Our Customer Service Center is available to assist with your banking needs or questions you may have via phone at 888.225.4636 or via email at [email protected]. As a reminder, please do not include sensitive account or personal information in an email.
  • Digital applications are available for opening new deposit accounts and can be completed online at Open an Account
  • Residential Mortgage Applications can be completed online at Apply NowAs Cape Cod 5 continues to proactively take steps that will help mitigate the spread of illness, protecting our customers and employees alike, we will be requiring all online mortgage applicants to accept electronic delivery of mortgage documentation. We strongly encourage all of our mortgage applicants to apply online. Utilizing the technologies available from our digital partners allows us to continue processing your mortgage application while following government and CDC guidance on social distancing during the rapidly evolving health situation around COVID-19. 
Friday, March 20, 2020 – Our Commitment to You & Product Enhancements to Better Serve You
We know that, as a community and a nation, we are going through unprecedented times. With the uncertainty of COVID-19 and the associated market and economic impacts, it can feel like there are more questions than answers which may lead to additional stress and difficulties for all of us, our families, and our businesses. During times like these, we feel compelled to keep in touch with you via regular communications – such as emails like this – to continue to remind you that we are here for you as always, and to assure you that we will all get through this together.
As your trusted financial partner, we want to reinforce our commitment to you and share some enhancements we are making to our products to help to alleviate any financial stress that may be caused by the pandemic.
  • We remain as committed as ever to supporting you and your financial needs. In order to better serve you during this time, we have implemented the following allowances and modifications effective Friday, March 20, 2020, until further notice:
    • All overdraft & uncollected funds fees will be waived
    • All CD early withdrawal penalties will be waived on CD withdrawals of up to $20,000
    • Consumer mobile deposit limits will be increased from $10,000 to $15,000 per calendar month
  • The health and safety of our customers, employees and community is paramount to everything we do. This is why we were one of the first banks in our area to make the decision to redirect our customers to more effectively and safely serve you from our drive-ups, temporarily closing our Banking Center lobbies as a proactive measure, and making them accessible by appointment only. For those who need access to a Banking Center – for safe deposit box access or for other needs – we invite you to make an appointment by calling us at 888.225.4636.
  • Your money with us is safe and fully insured. Cape Cod 5 offers insurance of funds through both Federal Deposit Insurance Corporation (FDIC), which covers up to $250,000 per depositor, as well as Depositors Insurance Fund (DIF), which covers anything in excess of the FDIC insured amount. This combination of deposit insurance safeguards means that all funds that are kept with Cape Cod 5 in deposit accounts are 100% fully insured, regardless of your total balances, the number of accounts you hold, or how your accounts are opened and managed. More details on FDIC and DIF coverage can be found on the organizations’ websites.
  • Our financial strength means you can have confidence in our stability and resilience. Cape Cod 5 has served our customers and community for 165 years. We have been around since before the Civil War and have weathered many events since then. We will continue to do so – in a safe and sound manner – even through times of uncertainty. 
  • We are here for you – even if we don’t see you in person. While we all practice safe social distancing, know that our dedicated team is working tirelessly to quickly adapt to the changing circumstances affecting us all. We are available and ready to answer any questions you may have as we all navigate through this environment together.
It is an honor to be your financial partner and thank you for the trust you have placed in Cape Cod 5. We will continue to work each day to earn that trust.
Please be well and take care.
Sincerely,

Dorothy Signature

 

 

Dorothy A. Savarese
Chair & CEO
Sunday, March 15, 2020 – Adjustments to Banking Center Operations
Effective tomorrow, Monday, March 16, all Cape Cod 5 Banking Centers will offer banking service through drive-ups, where they are available. All Banking Center lobbies will be temporarily closed to the public until further notice as a proactive measure to help mitigate the spread of illness. In addition, our online banking, mobile banking and ATMs are available for many banking functions.
Cape Cod 5 Banking Centers with open and available Drive-Ups (lobbies will be closed)
  • Brewster
  • Centerville
  • Chatham
  • Dennis 
  • East Harwich 
  • Eastham 
  • Falmouth 
  • Hyannis – Route 28 
  • Hyannis – Route 132 
  • Mashpee 
  • Nantucket – Pleasant Street
  • Orleans 
  • Sandwich 
  • Wareham 
  • Vineyard Haven 
  • Yarmouth 
  • * Wellfleet – service drawer in vestibule will remain open to transactions

 

Closed Cape Cod 5 Banking Centers (alternate location provided)

Banking Center

Alternate Location

Edgartown

Vineyard Haven Banking Center Drive-Up

Click here for location information

Harwich Port

East Harwich Banking Center Drive-Up

Click here for location information

Nantucket – Zero Main

Nantucket – Pleasant Street Banking Center Drive-Up

Click here for location information

The Pinehills

Cape Cod 5 Pinehils ATM

Click here for location information

 
Cape Cod 5 standalone ATM locations

Barnstable Village ATM

Hyannis ATM – Steamship Authority Terminal

Nantucket ATM – Steamship Authority Terminal

North Falmouth ATM

Plymouth – The Pinehills ATM

Yarmouth Port ATM

 

Banking regulators have recognized the extraordinary nature of the pandemic and have envisioned the ability of banks to take actions of this nature.
Alternate Ways to Complete Financial Transactions
As a reminder, Cape Cod 5 offers several ways to bank digitally and engage with our team remotely. We are committed to serving as your trusted financial partner, especially during these times of uncertainty and volatility. Visit our website at the link below for alternative ways to complete financial transactions or connect with our team. As always, we’re here to help.
Additional Links to Reputable Resources
Based on your feedback, we have added additional local and state resources to our website at the links below. This includes information about COVID-19 from local healthcare providers as well as the guidance issued by Governor Baker to individuals and businesses. 
In closing, we wanted to share that today, March 16, marks Cape Cod 5’s 165th birthday. In these extraordinary times the mission of the Bank is as true now as it was in 1855: to serve our customers, our employees and our community. Our proven resiliency and long-standing history and commitment to those we serve will continue to shine through as we all navigate through this together. As always, we are here for you – just as we have been for the last 165 years.
Fraud Schemes Related to Coronavirus 
As we previously advised, scammers attempt to take advantage of events like this to perpetuate fraudulent activity. Below are some specific scams of which we’ve been made aware, and we encourage you to remain vigilant at this time to protect yourself.
  • Unsolicited emails claiming to be from organizations such as Centers for Disease Control (CDC), World Health Organization (WHO) or others containing attachments or links. These may attempt to install malicious malware on your device or trick you into providing personal or financial information.
  • A fraudulent version of a map published by Johns Hopkins University that shares latest stats about COVID-19 is being used on malicious, illegitimate websites or emails to spread malware that attempts to steal users’ passwords. A link to the legitimate version of this map can be found at the link above and was share in our communication last week.
As a reminder, Cape Cod 5 will never contact you via email asking for personal or financial information, and you should never share sensitive information with anyone via email.

Read more about related scams and how to protect yourself 

Friday, March 6, 2020 – Monitoring & Taking Actions to Respond to COVID-19
Cape Cod 5 is monitoring and taking actions to respond to the rapidly evolving public health situation around COVID-19, the new coronavirus. As always, the health, safety and well-being of our customers, employees and community members are our top priority. There is much that is still unknown about the virus and what the ramifications of this outbreak will be. New information is discovered each day, new developments are occurring, and we are all reliant upon the experts to update the general public in real time.
The purpose of this update and others that will follow is to provide you with information and resources you may find helpful as we all navigate through this difficult and uncertain time. Please be assured that Cape Cod 5 is focusing all of its efforts on supporting you, our employees and our community through this situation, whether it be short term or more prolonged.  
Depend on Reliable Sources for Information
There is a great deal of misinformation – both intentional and inadvertent – and it is important to pay heed to official and well-supported sources. Here are some resources for your reference:
Be Aware of Scammers
Fraudsters often take advantage of events such as these.  Be vigilant if you receive something that seems out of the ordinary. Below is a link to the Federal Trade Commission’s site with specific coronavirus-related scam information.
https://www.consumer.ftc.gov/blog/2020/02/coronavirus-scammers-follow-headlines
Convenient Ways to Conduct Banking & Financial Transactions from Your Home or Office
Cape Cod 5 offers several alternate banking solutions for those that wish to avoid public places or cannot visit us in person during this time. Also, in accordance with CDC guidance, we are asking that anyone who is experiencing a fever or respiratory illness or those that have recently travelled to CDC Level 2 or 3 countries postpone their visit to any Cape Cod 5 Banking Center or facility for the appropriate amount of time.
There are many alternatives to in-person banking, including:
  • Our Online and Mobile Banking services are available 24 hours a day, 7 days a week, allowing both consumers and businesses to perform many banking transactions from your home or office location, including depositing checks, moving money between accounts at Cape Cod 5 and/or another financial institution, checking your balance, reviewing account activity, paying bills and more.
  • Our Customer Service Center is available to assist with your banking needs or questions you may have via phone at 888.225.4636 or via email at [email protected]. As a reminder, please do not include sensitive account or personal information in an email.
  • Digital applications are available for opening new deposit accounts and can be completed online at Open an Account
  • Residential Mortgage Applications can be completed online at Apply Now
Market and Economic Impacts
We are continuing to monitor the effects that COVID-19 is having on the stock market and economic outlook. At this time, as there are still more questions than answers regarding the disease, this is driving market instability. Cape Cod 5’s Investment Services team is carefully monitoring the situation. Please do not hesitate to contact us with any questions. We’re always here to help. More information on market conditions relative to COVID-19 can be found by clicking here
Precautionary Steps We Are Taking
Cape Cod 5 recognizes that we are a community organization upon which our customers rely and that we must prepare for continuity of service during any potential event. 
We have measures in place that will support our continued operations and support our customers during emergencies and disasters and continue to evolve and enhance these for the particular challenges of this coronavirus epidemic. 
  • We are consistently monitoring staffing levels throughout all areas of the Bank to ensure service levels are maintained and to prevent any disruptions in service due to health reasons.
  • We have developed robust methodologies of remote work, so even in the most extreme circumstances, the Bank can continue operations and supporting your transactions.
Also, and given that it is also cold and flu season, we have taken the following precautionary measures:
  • In order to help prevent the spread of any illness to customers or the public, Cape Cod 5 has asked that any of our employees who are feeling ill or exhibiting symptoms of illness (including respiratory disease or fever), or has a family member who is ill, to stay home.
  • As noted above, similar to the advice given to our employees, we ask that any customers who are not feeling well to please avoid visiting Banking Centers if possible. To facilitate this, we are encouraging customers to use digital and remote services to access their accounts and perform banking functions.
  • Also, in accordance with the guidance provided by the CDC, we are asking that anyone who has traveled to or from a Level 3 or Level 2 area, please avoid visiting a Banking Center for at least two weeks after returning to the U.S.
  • Hand sanitizer is available for use at all Cape Cod 5 Banking Center locations. Additionally, surfaces are wiped down regularly to mitigate the spread of germs.
We will continue to monitor developments around COVID-19 and provide updates as they relate to the Bank on our website and on our social media channels. As always, we are committed to serving as your trusted financial partner, and we thank you for the trust you have placed in us.

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