The Cape Cod Five Cents Savings Bank understands how important personal privacy is to our customers and website visitors and provides this statement to explain how information is collected, protected, and used. We may change this Internet Privacy Statement from time to time. If we make changes, we will notify you by revising the "Last Updated" date at the bottom of this Internet Privacy Statement and, in some cases, we may provide you with additional notice (such as by adding a statement to our homepage or by sending you a notification) and obtain your consent if required by law. We encourage you to review this Internet Privacy Statement whenever you access the site to stay informed about our personal information handling practices, your rights regarding your personal information and the ways you can help protect your privacy.
The Cape Cod Five Cents Savings Bank recognizes that our customers expect privacy and security for their personal and financial affairs. We understand the need to safeguard the sensitive information that our customers have entrusted to us. We maintain standards and procedures designed to protect misuse of this information.
Use, Collection and Retention of Information
The Cape Cod Five Cents Savings Bank will collect, retain and use information about our customers only when the Bank believes it will help administer our business or provide products, services and other opportunities to customers. The Bank will collect and retain information about customers only for specific business purposes - and will tell you why we are collecting and retaining it upon your written request. Enrolling in, or first-time access of, Online or Mobile Banking will require the collection of information such as a phone number. It is the policy of The Cape Cod Five Cents Savings Bank to use customer information to protect and administer customer records, accounts and funds. Customer information is used to help design or improve our products and services, and to understand the financial needs and to provide quality products and outstanding service. The Bank must also collect certain information to comply with certain laws and regulations.
To provide better service and a more effective website, we use "cookies" as part of our interaction with your browser. A "cookie" is a small text file placed on your hard drive by our webpage server. These cookies do not collect personally identifiable information, and we do not combine information collected through cookies with other personal information to determine who you are or your email address.
We use the following types of cookies:
- Strictly necessary cookies – These are cookies that are essential for the operation of our website. These cookies remember information you have entered on forms when you navigate to different pages during a web browser session, identify you as being logged in to our website, etc.
- Performance cookies – These cookies allow us to recognize and count the number of visitors and to see how visitors move around on our website when they are using it. These cookies help us to improve the way the website works, for example, by ensuring that users are finding what they are looking for easily. These cookies provide statistics on how our website is used, help us improve the website by measuring any errors that occur, etc.
- Functionality cookies – These are cookies that are used to recognize you when you return to our website. This enables us to personalize our content for you by directing you to content or information you are interested in.
Refusing Cookies on the Site
Online Banking and Bill Pay
Use of Online Banking or Cape Cod Five Bill Pay will require Cape Cod Five to disclose personal information to third parties that assist in delivering these services. This information is retained by Cape Cod Five or the Bank's designated third parties in order to provide the customer with the requested service.
Secure Messaging is a secure form of email located within Online Banking, which requires a User ID and password to access. The Bank will retain a copy of all Secure Messaging correspondence (including our response) in order to handle any follow-up questions the customer may have.
Do not send confidential information to the Bank via email. Confidential information should only be disclosed using Secure Messaging, calling Cape Cod Five or by regular mail.
Maintaining Accurate Information
The Bank is required by law to have procedures in place to ensure that customer financial information and history is accurate, current and complete. The Bank will not furnish information relating to a customer to any consumer reporting agency if we know or consciously avoid knowing that the information is inaccurate.
Limiting Employee Access to Information
Employee access to personally identifiable information is limited to those employees with a business reason to know such information about our customers. Bank management is directed to take appropriate disciplinary measures to enforce employee privacy responsibilities.
Security Procedures to Protect Information
Bank management is directed to maintain security standards and procedures to help prevent unauthorized access to confidential information about customers. The Bank will update and test the technology on an ongoing basis to ensure the protection and integrity of customer information.
The Cape Cod Five Cents Savings Bank offers Online Banking and Bill Pay services to our customers. These services are accessed through an authentication process, which requires two codes, a User ID and password. Our security measures rely in part on these codes remaining confidential. Please do not share these codes or other personal identifiers with others.
Financial Aggregator Sites. Certain eCommerce sites may offer to provide services to you by accessing your accounts through our site. Cape Cod Five cannot guarantee the security of your account when you allow third parties to access your accounts. Please use caution when using financial aggregator sites. NEVER PROVIDE THIS INFORMATION TO A SITE THAT YOU DO NOT RECOGNIZE AND FULLY TRUST.
YOU SHOULD KNOW: ALL transactions initiated by an aggregator site using access information you provided are considered to be authorized by you, whether or not you were aware of the specific transaction. You may revoke this authority only by notifying us in writing, and we may need to block your account until we issue new access codes.
Restrictions on Disclosing Information to Parties Other Than Affiliated Banks and Companies
We respect the rights of privacy of all natural persons. The Bank will not reveal specific information about customer accounts or other personally identifiable data to parties other than affiliated banks and companies for their independent use unless:
- The customer requests or authorizes it.
- The information is provided to help complete a transaction initiated by the customer.
- The information is provided to a reputable credit bureau or similar information reporting agency.
- The disclosure otherwise is lawfully permitted or required.
For more information, please see the Bank's Privacy Notice
Any questions or concerns may be sent to the Bank at:
The Cape Cod Five Cents Savings Bank
Customer Service Center
1500 Iyannough Road
Hyannis, MA 02601
Customer Service Center: 888-225-4636 or [email protected].
Last Updated August 5, 2021