Cape Cod 5 Banking Centers are accepting appointments for in-person visits


Click Here To Request An Appointment


Safety Protocols When Visiting a Banking Center 

Safety protocols icon
  • You will be asked to attest to your good health and that of your household members when confirming your request for an appointment.
  • Effective Saturday, May 29, in accordance with updated CDC and state guidelines, fully vaccinated individuals – both customers and employees – will no longer be required to wear a mask while in a Cape Cod 5 location unless they choose to. Those who have not been fully vaccinated should continue to wear a mask for their safety and that of those around them. 
  • If possible, please come by yourself to your appointment. If others will join you, please notify us when requesting an appointment.

Click here to read Banking Center Access Terms & Conditions


   

Frequently Asked Questions

What information is required to set up an appointment?
  • We ask for your name, e-mail address, the best phone number to contact you at and physical address.
  • We will also ask for acknowledgement that you have not traveled out of Massachusetts or traveled by airplane, train, bus or other mass transit in the past 14 days and that neither you nor a family member(s) are currently experiencing flu-like COVID symptoms.
  • Please provide the first name and last names of all people who will be in attendance at this appointment.
  • If you are requesting an appointment to access a your Safe Deposit Box Number, please provide the box number.
How do I know if my request for an appointment has been confirmed?
A confirmation email detailing the day, time and location of your appointment request will be sent to the email address provided in the appointment booking form. In addition, Cape Cod 5 will confirm via a phone call to the number provided in the appointment booking form.
How far in advance can an appointment request be made?
Requests for access to a safe deposit box or in-person appointment can be made up to 15 days in advance.
Is there a time limit to this appointment?
Appointments of up to 15 minutes or less will be available for certain transactions at a Banking Center, including access to a safe deposit box.
If I am experiencing COVID like symptoms, should I cancel my appointment request?
Yes. If you or a member of your family that you are exposed to are exhibiting COVID like symptoms as described by the CDC, please cancel your appointment request as soon as possible.
What are the hours to access a Safe Deposit Box?
Please note that safe deposit box access at Banking Center locations is available Monday to Friday, 8:30 am to 4:30 pm, with the last available appointment at 4:15 pm1, and Saturdays, 9:00 am to 12:00 pm, with the last available appointment at 11:45 am2. Hours for drive-up service, where available, will remain unchanged. For more information on Banking Center locations, including hours of operation, click here.

1 Nantucket (Main Street) and Nantucket (Pleasant Street) Banking Centers are accepting appointments from 8:30 am to 4:00 pm, Monday to Thursday, and from 8:30 am to 5:00 pm on Fridays. The Plymouth (The Pinehills) Banking Center is accepting appointments 8:30 am to 12:00 pm and 1:00 pm – 4:00 pm, Monday to Friday.

Martha's Vineyard (Edgartown), Nantucket (Main Street) and Plymouth (The Pinehills) Banking Centers are closed on Saturdays.

What are the hours for in-person appointments?
Please note that in-person appointments are available Monday to Friday, 8:30 am to 4:30 pm, with the last available appointment at 4:15 pm1, and Saturdays, 9:00 am to 12:00 pm, with the last available appointment at 11:45 am2. Hours for drive-up service, where available, will remain unchanged. For more information on Banking Center locations, including hours of operation, click here.

1 Nantucket (Main Street) and Nantucket (Pleasant Street) Banking Centers are accepting appointments from 8:30 am to 4:00 pm, Monday to Thursday, and from 8:30 am to 5:00 pm on Fridays. The Plymouth (The Pinehills) Banking Center is accepting appointments 8:30 am to 12:00 pm and 1:00 pm – 4:00 pm, Monday to Friday.

Martha's Vineyard (Edgartown), Nantucket (Main Street) and Plymouth (The Pinehills) Banking Centers are closed on Saturdays.

If you are not comfortable entering a Banking Center and need assistance, please contact our Customer Service Center at 888-225-4636 to discuss other options.

Need Help?

Call 888-225-4636

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