Cape Cod 5 is here to serve you, even while we all continue to practice safe social distancing. Request an appointment to visit a Banking Center by choosing from the options below.
If you are not comfortable entering a Banking Center and need assistance, please contact our Customer Service Center at 888-225-4636 to discuss other options.
Frequently Asked Questions
What information is required to set up an appointment?
We ask for your name, e-mail address, the best phone number to contact you at and physical address.
We will also ask for acknowledgement that you have not traveled out of Massachusetts or traveled by airplane, train, bus or other mass transit in the past 14 days and that neither you nor a family member(s) are currently experiencing flu-like COVID symptoms.
Please provide the first name and last names of all people who will be in attendance at this appointment.
If you are requesting an appointment to access a your Safe Deposit Box Number, please provide the box number.
How do I know if my request for an appointment has been confirmed?
A confirmation email detailing the day, time and location of your appointment request will be sent to the email address provided in the appointment booking form. In addition, Cape Cod 5 will confirm via a phone call to the number provided in the appointment booking form.
How far in advance can an appointment request be made?
Requests for access to a safe deposit box or in-person appointment can be made up to 30 days in advance.
Is there a time limit to this appointment?
Safe deposit box access is limited to 30 minutes. In-person appointment time limits accessed on a case-by-case basis depending on the nature of the appointment and what is required.
If I am experiencing COVID like symptoms, should I cancel my appointment request?
Yes. If you or a member of your family that you are exposed to are exhibiting COVID like symptoms as described by the CDC, please cancel your appointment request as soon as possible.
What are the hours to access a Safe Deposit Box?
Please note that safe deposit box access at select Banking Center locations will be available from 9:00 am to 4:00 pm, with the last available appointment at 3:00 pm. Hours for drive-up service, where available, will remain unchanged. For more information on Banking Center locations, including hours of operation, click here.
What are the hours for in-person appointments?