Online and Mobile Banking Scheduled Maintenance

Some systems, including Online and Mobile Banking, will be unavailable or have limited functionality beginning at 9:00 p.m. on Saturday, August 16 through Sunday, August 17 due to scheduled system maintenance. We apologize for any inconvenience this may cause. If you have any questions or need assistance, please call our Customer Service Center 888-225-4636.

See below for a list of services and how they will be impacted during the maintenance window.
 
Online and Mobile Banking
Available with limited functionality beginning at 9:00 p.m. on Saturday, August 16 through Sunday, August 17.
Telephone Banking
Some options will be unavailable and information may not reflect transactions made on August 16 beginning at 9:00 p.m. on Saturday, August 16 through Sunday, August 17.
ATMs
All ATMs will be able to dispense cash during the scheduled maintenance. Beginning at 9:00 p.m. on Saturday, August 16 through Sunday, August 17, ATMs will be temporarily unavailable to take deposits. Also during this period, balance inquiries and transfer functionality may also be limited.
Debit Cards
Your debit card will remain functional. Please note, the balance used to determine debit card and withdrawal authorizations may not include deposits and transfers made by ATM, online or mobile banking during the maintenance period. All cards will use standard daily transaction and dollar limits.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

General FAQs

What functions of Online and Mobile Banking will be available during the maintenance period?
You will have access to account history and balances as of Saturday afternoon, Bill Pay and Mobile Deposit (Mobile Banking only). All other functionality will be available on Sunday, August 17 (once the maintenance is complete).
Will I see any changes after the scheduled maintenance?
No. This will not result in changes to appearance or functionality for our customers. After the maintenance period, you will access Cape Cod 5 systems using the same login, password and PIN. The systems will look and have the same functionality as they did prior to the scheduled maintenance.
Why do you need to do maintenance?
Bank systems, just like all types of technology, occasionally require maintenance. We try to limit the impact to customers by scheduling this maintenance for a weekend, rather than during the week.
Why did you choose Saturday night for this maintenance?
When system maintenance is needed, we work with our strategic partners to schedule it for a weekend, when activity levels are far less than the work week. We regret any inconvenience the unavailability or limited functionality of systems may cause.
I made a transaction at a branch on Saturday and it is not showing on my account. Why?
Some Saturday transactions may not appear in account history until Sunday, August 17 due to the maintenance. We are sorry for any inconvenience.
My internal transfer from Saturday night is not showing. Why?
Internal transfers made after 9:00 p.m. on Saturday, August 16 will not appear in your account history until Sunday, August 17. We apologize for any inconvenience.
Will I be able to use Zelle® during the maintenance period?
Payments and requests for payment will not be available, however, you will be able to view past Zelle® activity and manage your contacts.
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