Employee Reconnection Instructions
As part of our effort to create one collaborative environment to support our teams across the organization, we are in the process of migrating and integrating our Microsoft tenants into one Mutual Bancorp environment. As a result of this upgrade, all employees will need to reconnect their devices and log back into the network using existing login credentials and connection settings. Thank you for your cooperation and support as we continue enhancing our technology tools and shared infrastructure.
Important Reminders
- Please leave your computers connected to VPN over the weekend.
- Please complete the reconnection process before Tuesday, if possible, to ensure teams are up and running to serve clients after the holiday weekend. *Non-exempt employees should punch in before beginning and punch out once the process is complete.
- Make sure that your computer is still connected to VPN before beginning the reconnection process.
- Use your existing login credentials when prompted and follow the reconnection guide to help you through the process.
- If you experience issues during setup, contact the Service Desk for assistance.
- If you are unable to connect to the network on your computer, call the Service Desk at 508-247-5500
- If no one is available, leave a message
- Regular support hours are Monday - Friday 8:00 a.m. – 5:00 p.m.
- A support desk rep is on call 6:00 a.m. – 10:00 p.m., 7 days a week, for assistance, please contact the service desk at 508-247-5500 and choose option 1 or 2 from the menu.
- If you open a ticket over the weekend, please indicate a day and time that would be suitable for a callback.
- If you are unable to connect to the network on your computer, call the Service Desk at 508-247-5500
- If you can connect to the network on your computer but are unable to connect on a mobile device, please open a KACE support ticket for assistance.
To begin, Click on the step-by-step instructions provided in the links below:
Reconnection Guides
