Cape Cod 5 understands the need to safeguard the sensitive information that our customers have entrusted to us.

We recognize that our customers expect privacy and security for their personal and financial affairs and maintain standards and procedures designed to protect misuse of this information. 

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Privacy Policy
Cape Cod 5 provides this Privacy Policy to explain how information is collected, protected and used. We encourage you to review this Privacy Policy whenever you access the website to stay informed about our personal information handling practices, your rights regarding your personal information and the ways you can help protect your privacy.
Use, Collection and Retention of Information

Cape Cod 5 will collect, retain and use information about our customers only when the Bank believes it will help administer our business or provide products, services and other opportunities to customers. The Bank will collect and retain information about customers only for specific business purposes - and will tell you why we are collecting and retaining it upon your written request. It is the policy of Cape Cod 5 to use customer information to protect and administer customer records, accounts and funds. Customer information is used to help design or improve our products and services, and to understand the financial needs and to provide quality products and outstanding service. The Bank must also collect certain information to comply with certain laws and regulations.

Maintaining Accurate Information

The Bank is required by law to have procedures in place to ensure that customer financial information and history is accurate, current and complete. The Bank will not furnish information relating to a customer to any consumer reporting agency if we know or consciously avoid knowing that the information is inaccurate.

Limiting Employee Access to Information

Employee access to personally identifiable information is limited to those employees with a business reason to know such information about our customers. Bank management is directed to take appropriate disciplinary measures to enforce employee privacy responsibilities.

Security Procedures to Protect Information

Bank management is directed to maintain security standards and procedures to help prevent unauthorized access to confidential information about customers. The Bank will update and test the technology on an ongoing basis to ensure the protection and integrity of customer information.

Restrictions on Disclosing Information to Parties Other Than Affiliated Banks & Companies

We respect the rights of privacy of all natural persons. The Bank will not reveal specific information about customer accounts or other personally identifiable data to parties other than affiliated banks and companies for their independent use unless:

  • The customer requests or authorizes it
  • The information is provided to help complete a transaction initiated by the customer
  • The information is provided to a reputable credit bureau or similar information reporting agency
  • The disclosure otherwise is lawfully permitted or required
Use of "Cookies"

To provide better service and a more effective website, we use "cookies" as part of our interaction with your browser. A "cookie" is a small text file placed on your hard drive by our webpage server. These cookies do not collect personally identifiable information, and we do not combine information collected through cookies with other personal information to determine who you are or your email address.

We use the following types of cookies:

  • Strictly necessary cookies – These are cookies that are essential for the operation of our website. These cookies remember information you have entered on forms when you navigate to different pages during a web browser session, identify you as being logged in to our website, etc.
  • Performance cookies – These cookies allow us to recognize and count the number of visitors and to see how visitors move around on our website when they are using it. These cookies help us to improve the way the website works, for example, by ensuring that users are finding what they are looking for easily. These cookies provide statistics on how our website is used, help us improve the website by measuring any errors that occur, etc.
  • Functionality cookies – These are cookies that are used to recognize you when you return to our website. This enables us to personalize our content for you by directing you to content or information you are interested in.

Refusing Cookies on the Site

Cookies are commonly used on websites and do not harm your system. Most browsers are initially set to accept cookies. However, you have the ability to disable cookies if you wish, generally through changing your internet software browsing settings. It may also be possible to configure your browser settings to enable acceptance of specific cookies or to notify you each time a new cookie is about to be stored on your computer enabling you to decide whether to accept or reject the cookie. To manage your use of cookies there are various resources available to you, for example the “Help” section on your browser. Setting your browser to disable or delete cookies may affect your ability to use certain site features.

Online Banking and Bill Pay

Cape Cod 5 offers Online Banking and Bill Pay services to our customers. These services are accessed through an authentication process, which requires two codes, a User ID and password. Our security measures rely in part on these codes remaining confidential. Please do not share these codes or other personal identifiers with others.

Use of Online Banking or Cape Cod 5 Bill Pay will require Cape Cod 5 to disclose personal information to third parties that assist in delivering these services. This information is retained by Cape Cod 5 or the Bank's designated third parties in order to provide the customer with the requested service.

Financial Aggregator Sites

Certain eCommerce sites may offer to provide services to you by accessing your accounts through our site. Cape Cod Five cannot guarantee the security of your account when you allow third parties to access your accounts. Please use caution when using financial aggregator sites. NEVER PROVIDE THIS INFORMATION TO A SITE THAT YOU DO NOT RECOGNIZE AND FULLY TRUST.

YOU SHOULD KNOW: ALL transactions initiated by an aggregator site using access information you provided are considered to be authorized by you, whether or not you were aware of the specific transaction. You may revoke this authority only by notifying us in writing, and we may need to block your account until we issue new access codes.

Secure Messaging

Secure Messaging is a secure form of email located within Online Banking, which requires a User ID and password to access. The Bank will retain a copy of all Secure Messaging correspondence (including our response) in order to handle any follow-up questions the customer may have.


Do not send confidential information to the Bank via email. Confidential information should only be disclosed using Secure Messaging, calling Cape Cod 5 or by regular mail.

Cape Cod 5 may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the "Last Updated" date at the bottom of this Privacy Policy and, in some cases, we may provide you with additional notice (such as by adding a statement to our homepage or by sending you a notification) and obtain your consent if required by law.


To learn steps you can take to safeguard your privacy, including tips and tools to protect your confidential information, please visit our Security Center.

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Security Center 

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IMPORTANT: Please do not use this email for communicating sensitive personal information like account numbers or Social Security numbers.

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Questions or concerns may also be sent to the Bank at: Cape Cod 5, Customer Service Center, 1500 Iyannough Road, Hyannis, MA 02601. 
To Report a Lost/Stolen Debit Card, Fraudulent Activity, or for Online/Mobile Banking Support contact our Customer Service Center 24 hours a day/7 days a week at 888-225-4636. To contact us from outside the United States, please call 1-001-508-247-5598. (international cell phone roaming charges may apply)


Last Updated December 14, 2022

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